T&C Gas Equipment and Accessories Privacy Policy

Effective Date: August 27, 2025

At T&C Gas Equipment and Accessories, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with us through our website, in our store, or via phone.

  1. Information We Collect

To provide you with our products and services, we collect the following personal information:

  • Contact Information: Full name, email address, and phone number.
  • Location Data: Your physical address or location for service delivery, installations, and communication.
  1. How We Use Your Data

The data we collect is used solely to enhance your customer experience and improve our services. We do not use your information for any purpose other than what is necessary to fulfill our business operations. Specifically, we use your data to:

  • Process your orders and provide customer support.
  • Deliver products to your specified location.
  • Schedule and conduct installations or maintenance services.
  • Communicate with you regarding your inquiries, orders, and service requests.
  • Keep you informed about new products, promotions, and relevant company updates.
  1. Cookies

Our website uses cookies to personalize your experience. Cookies are small data files stored on your device that help us understand how you use our site. This enables us to:

  • Remember your preferences and past purchases.
  • Analyze website traffic and user behavior to improve our site’s functionality.
  • Ensure the security of our website and your interactions with it.

You can manage your cookie preferences through your web browser settings.

  1. Your Rights Under Zimbabwean Law

As a data subject, you are entitled to specific rights regarding your personal information under the Data Protection Act (Chapter 11:12) of Zimbabwe. These rights include:

  • The Right to Access: You have the right to request a copy of the personal data we hold about you.
  • The Right to Rectification: You can request that any incomplete or inaccurate data we hold about you be corrected.
  • The Right to Erasure (Right to be Forgotten): You have the right to request the deletion of your personal data from our systems under certain conditions.
  • The Right to Restriction of Processing: You can request that we limit the way we use your personal data.
  • The Right to Object to Processing: You have the right to object to the processing of your data, especially for marketing purposes.
  • The Right to Data Portability: You can request to receive your data in a structured, commonly used, and machine-readable format to transfer it to another service provider.
  1. Data Security and Sharing

We are committed to the security of your information and have implemented robust physical, electronic, and managerial procedures to safeguard the data we collect.

We will never sell, rent, or trade your personal data to any third parties or affiliates. Your information is used only by T&C Gas Equipment and Accessories and our trusted service providers who assist us in delivering our services (e.g., delivery partners). These partners are bound by confidentiality agreements and are prohibited from using your data for any other purpose.

  1. Contact Information

For any questions or concerns about this Privacy Policy or your data, please contact our Data Protection Officer:

  • Email: info@tcgasequip.co.zw
  • Phone: +263775185263

We reserve the right to update this policy as needed to reflect changes in our practices or to comply with legal requirements. Any updates will be posted on our website.